OPERATE
What happens after launch decides whether any of it was worth it
The launch is the beginning. Plugins go out of date, forms quietly stop delivering, someone leaves and takes a password with them, and eighteen months later the site is a liability. Operate is the answer to that, and it is deliberately not a lock-in.
What Operate covers
Maintenance
Updates, backups, SSL, and the security work nobody notices until it has not been done.
Monitoring
Uptime, performance and form delivery, checked rather than assumed.
Training
Recorded sessions you can rewatch, so a new staff member can be brought up to speed without booking us.
SOPs
Written procedures for the things you do repeatedly, so the knowledge lives in the business rather than in one head.
Reporting
A plain-English report at the tiers that include it, with a decision attached rather than a wall of numbers.
The register
The asset and access register, kept current — so the answer to “who controls our domain” is always one document away.
Monthly Line Maintenance
In aviation, line maintenance is the routine checking and servicing that keeps an aircraft safe to fly between flights. Our plans do the same for your website. Each tier has its own plan, and every plan keeps the ownership position exactly where it was.
Start with a straight answer about where you are
The Elevate Snapshot is free, takes a few minutes to request, and you get a one-page read on your position whether or not you go any further.